Privacy policy
Privacy Policy
This Privacy Policy describes how Ottelva collects, uses, and protects your personal information when you visit or make a purchase from ottelva.myshopify.com.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details
- Order information
- IP address
- Device and browser information
- Website activity, such as pages viewed and products added to cart
Payment information is processed securely through trusted payment providers. We do not store full credit card details on our servers.
2. How We Use Your Information
Ottelva uses your personal information to:
- Process and fulfill orders
- Confirm payments
- Ship products to your address
- Send order updates and delivery notifications
- Provide customer support
- Handle returns, refunds, and exchanges
- Improve our website and customer experience
- Prevent fraud and unauthorized transactions
- Comply with legal and tax obligations
3. Sharing Your Information
We may share your information with trusted third parties only when necessary to operate our business, including:
- Payment processors
- Shipping carriers
- Order fulfillment partners
- Website hosting providers
- Customer support tools
- Analytics and marketing service providers
- Legal or regulatory authorities when required by law
We do not sell your personal information.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support advertising or marketing activities.
You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
5. Email Marketing
If you subscribe to our newsletter or marketing updates, we may send you promotional emails about products, offers, and store updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
6. Data Security
We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, including order processing, customer service, accounting, fraud prevention, and legal compliance.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Restrict or object to certain data processing activities
To make a privacy request, please contact us at:
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
11. Changes to This Privacy Policy
Ottelva may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Information
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Ottelva
Website: ottelva.myshopify.com
Email: hasankaraca927@gmail.com
Phone: +1 305 985-6647
Address: Ottelva, 3326 Ludden St, Detroit, Michigan 48207, United States