Refund policy
Return and Refund Policy
At Ottelva, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
We accept returns under the following conditions:
- Returns are accepted within 30 days from the delivery date.
- Items must be unused, unworn, unwashed, and in their original condition.
- Items must include all original packaging, tags, and accessories, if applicable.
- Proof of purchase, such as an order confirmation or receipt, is required.
Free Return Shipping
Ottelva offers free return shipping for eligible returns. Customers will not be charged for return shipping when the return request is approved.
To start a return, please contact us at:
Email: hasankaraca927@gmail.com
Phone: +1 305 985-6647
Once your return request is approved, we will provide return instructions and a prepaid return shipping label.
No Restocking Fee
Ottelva does not charge any restocking fees. If your return is approved, you will receive a refund for the eligible returned item without any restocking deduction.
No Final Sale Items
Ottelva does not sell final sale items. All products are eligible for return as long as they meet the return conditions stated in this policy.
Refunds
After we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your bank statement or payment account, depending on your payment provider.
Exchanges
If you would like to exchange an item, please contact us at hasankaraca927@gmail.com within 30 days of delivery. We will provide instructions based on product availability.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at hasankaraca927@gmail.com with your order number and photos of the issue.
We will review the case and provide a suitable solution, such as a replacement, refund, or return instructions.
Return Address
Ottelva
3326 Ludden St
Detroit, Michigan 48207
United States
Contact Information
For any return or refund questions, please contact us:
Store Name: Ottelva
Website: ottelva.myshopify.com
Email: hasankaraca927@gmail.com
Phone: +1 305 985-6647
Address: Ottelva, 3326 Ludden St, Detroit, Michigan 48207, United States