Shipping policy
Shipping Policy
At Ottelva, we are committed to providing a clear, reliable, and professional shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from ottelva.myshopify.com.
1. Order Processing Time
Orders are processed within 1–3 business days after payment is successfully received.
Business days are Monday through Friday, excluding weekends and public holidays.
During high-demand periods, promotional events, or holidays, processing times may be slightly longer. If there is a significant delay with your order, we will contact you by email.
2. Shipping Time
Estimated delivery time is typically 5–12 business days after the order has been processed and shipped.
Delivery times may vary depending on the shipping destination, carrier availability, weather conditions, and other factors outside our control.
3. Shipping Cost
Shipping costs, if applicable, will be clearly displayed at checkout before payment is completed.
If we offer free shipping promotions, the free shipping option will be shown during checkout when eligible.
4. Shipping Locations
Ottelva ships orders to the locations available at checkout.
Customers are responsible for entering a complete and accurate shipping address. We are not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
5. Order Confirmation
After placing an order, you will receive an order confirmation email containing your order details.
Please review your order confirmation carefully. If you notice an error in your shipping address or order information, contact us as soon as possible at:
6. Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.
Tracking updates may take 24–72 hours to appear after the tracking number has been issued.
7. Delayed Deliveries
While we work to ensure timely delivery, delays may occur due to:
- Carrier delays
- Weather conditions
- High shipping volume
- Customs processing, if applicable
- Incorrect or incomplete shipping address
- Public holidays or other events outside our control
If your order is significantly delayed, please contact us at hasankaraca927@gmail.com, and we will help review the status of your shipment.
8. Lost or Missing Packages
If your package appears lost or has not arrived within the estimated delivery timeframe, please contact us with your order number and shipping details.
We will assist you in checking the shipment status and working toward a suitable solution.
9. Damaged Packages
If your order arrives damaged, please contact us as soon as possible at hasankaraca927@gmail.com.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
- A brief description of the issue
We will review the case and provide the appropriate next steps.
10. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is entered, please contact us immediately. We cannot guarantee address changes once an order has been processed or shipped.
Ottelva is not responsible for packages delivered to an incorrect address provided by the customer.
11. Order Not Received
If your order is marked as delivered but you have not received it, please check with household members, neighbors, your local carrier, or your building/mailroom first.
If you still cannot locate the package, contact us at hasankaraca927@gmail.com, and we will assist you with the next steps.
12. Returns
Returns are accepted within 30 days of delivery. Ottelva offers free return shipping, charges no restocking fee, and does not sell final sale items.
For full return details, please review our Return and Refund Policy or contact us.
13. Contact Information
For shipping questions or order support, please contact us:
Ottelva
Website: ottelva.myshopify.com
Email: hasankaraca927@gmail.com
Phone: +1 305 985-6647
Address: Ottelva, 3326 Ludden St, Detroit, Michigan 48207, United States